1. Unboxing and first look
Inspect your device
When you open the box, verify the device packaging and tamper-evident seals. Confirm the model printed on the box matches what you ordered. Keep the packaging for warranty and record-keeping.
What's in the box
Typical contents include the Trezor hardware unit, USB cable, recovery cards, and quick start leaflet. Do not plug the device into any computer until you are ready to follow the official setup steps at trezor.io/start.
2. Safety-first setup
Use only official software
Always visit the official Trezor website and use Trezor Suite or the official web setup URL. Do not follow third-party guides that ask you to install unfamiliar software.
Offline considerations
If you are setting up the device in a high-risk environment, prefer an air-gapped workflow where possible and use a secure, trusted computer. Avoid public Wi‑Fi when performing sensitive steps like firmware updates or seed backup.
3. Initial device configuration
Connect and initialize
Connect your Trezor to a computer using the supplied USB cable and navigate to trezor.io/start. Follow the on-screen prompts to create a new wallet, set an optional passphrase, and choose whether to create a standard or advanced wallet configuration.
Firmware updates
Allow the device to update firmware when prompted. Firmware updates include security fixes; do not skip them. The device will verify updates cryptographically during installation.
4. Recovery seed & backup
Write down your recovery phrase
Your recovery seed (usually 12–24 words) is the single most important secret. Write it on the supplied recovery cards and store them in a secure, fireproof, waterproof location. Never store the seed digitally.
Do not share or photograph
Never type the recovery phrase into a computer or take a photo. Treat the seed like cash: possession equals control of funds.
Recovery phrase testing
Some setups allow testing a sample of seed words to confirm you recorded them correctly. Use this feature if available, but avoid exposing the entire seed during testing.
5. Daily usage tips
Receiving and sending funds
Use the official Trezor Suite or a supported wallet integration to generate receive addresses. Always verify the address on the Trezor device display before sending funds.
Keep software updated
Keep Trezor Suite, browser extensions, and any connected software up to date. Regular updates protect against known vulnerabilities and improve user experience.
6. Troubleshooting & support
Common issues
If the device doesn't power on, try a different cable or USB port. For firmware or communication errors, restart the host computer and consult the official troubleshooting resources.
When to contact support
If you suspect tampering, loss, or a critical hardware fault, contact Trezor support right away via official channels listed below.